Who is Triton Global Business Services Inc. (TGBSI, Inc).?
TGBSI provides billing services primarily for communications companies. TGBSI neither sets the rates of the service charges that appear on an end-user bill, nor provide services to the end-user.
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What is TGBSIs function?
TGBSIs primary function is to process billing transactions to either Local Telephone Companies or its direct billing platform. It then reconciles payments from these entities and handles any inquiries that arise as a result of the bill statements.
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Is TGBSI a new company?
No, TGBSI has been in the telecommunications business since 1996. Over these last 14 years, TGBSI has helped its service provider customers by successfully delivering the highest quality billing solutions available today in the Canadian market.
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How can I contact the company that appears next to the "Billed on Behalf of" phrase on my Local phone bill or direct statement?
TGBSI customers have contracted with TGBSI to handle all end-user inquiry. Please contact our Customer Service department at 1(866) 340-4990 with any questions you might have and TGBSI will attempt to resolve the issue or concern you have. Be sure to have your name, phone number, and invoice number ready to give to Customer Service when you call.
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How long does it take to complete the LEC billing implementation process?
Generally, from the time TGBSI receives all necessary paperwork from the service provider, the process takes approximately 60 days.
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How often can I transmit billing records to TGBSI?
A service provider may transmit billing or credit transactions to TGBSI 24 hours per day, 7 days per week.
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What type of reporting will I receive from TGBSI?
TGBSI has a robust report management software program which enables service providers to generate/review a multitude of data. Please contact TGBSI for further information.
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